Purpose We are seeking a highly organised, process-driven Golf Operations Supervisor to support the Golf & Leisure Operations Manager in planning, implementing and sustaining consistent, high-quality golf operations across the estate. The role is pivotal to delivering a first-class golf experience through rigorous processes, proactive planning and disciplined execution. The post-holder will also deputise for the Operations Manager as required.

Key Responsibilities:

Operational Planning & Implementation

• Develop, maintain and implement operational plans, standard operating procedures (SOPs) and checklists for the Golf Reception, Golf Academy, Practice Facilities and Golf Course.
• Produce and manage daily, weekly and seasonal operational schedules (staffing rotas, tee-sheet allocation, practice bay usage, buggy deployment), ensuring plans are communicated and executed reliably.
• Coordinate pre-event and tournament plans including Function sheets (BEO), staffing assignments, equipment logistics and contingency arrangements.

Process Management & Continuous Improvement

• Own and refine core processes (guest check-in/out, starters’ procedures, course flow, incident reporting, maintenance request protocols) to increase consistency, safety and service quality.
• Implement quality controls and auditing routines (site inspections, service spot-checks, fleet checks) and act on findings to improve performance.
• Lead projects to streamline operations and reduce cost or risk, documenting outcomes and embedding changes into SOPs.

Customer Experience — Delivered by Design

• Ensure all guest interactions are underpinned by clear processes that guarantee a premium experience from arrival to departure.
• Manage tee-time flow and starters’ procedures to minimise delays and maximise course throughput.
• Use feedback and data to adjust operational plans and service protocols to continuously enhance guest satisfaction.

Team Leadership & Communication

• Lead, train and coach operational staff on procedures, playbooks and best-practice execution; ensure team members understand their roles within each plan.
• Conduct briefings and debriefs to align the team to daily objectives and to capture lessons learned.
• Provide clear, timely communication with the Operations Manager and other departments to ensure coordinated execution of plans.

Fleet, Facilities & Safety Oversight

• Support implementation and monitoring of maintenance schedules and pre-use checks for all equipment and facilities.
• Ensure health & safety and compliance procedures are embedded in operational processes and followed by all staff.
• Maintain accurate records (inspections, incident logs, maintenance histories) and escalate issues where necessary.

Deputising & Decision-Making

• Step in to manage the operation in the absence of the Golf & Leisure Operations Manager, implementing established plans and making operational decisions within agreed parameters.
• Escalate when necessary and provide clear handovers.

Requirements

• Applicants must demonstrate a genuine passion for golf and a natural desire to deliver a warm, authentic and memorable experience for every golfer. Exposure to and understanding of first-class golf venues and exceptional customer service standards is highly desirable, alongside a commitment to creating the same outstanding guest experience for all guests at Stoke Park.
• Preferably the candidate with be PGA qualified or have achieved a CMDiP with the Club Managers Association of Europe or have started the CMAE education pathway.
• Proven experience in golf operations, hospitality or a related environment with demonstrable focus on processes and planning.
• Strong organisational skills with experience producing and executing operational plans and SOPs.
• Leadership experience with the ability to train, motivate and hold teams accountable to standards.
• Excellent communication skills and IT literacy (tee-sheet systems, scheduling tools, MS Office).
• Flexible approach to working hours to meet operational needs.

Performance Measures

• Compliance with SOPs and completion rates of scheduled tasks/inspections.
• Operational reliability metrics (on-time starts, course throughput, incident frequency).
• Guest satisfaction scores and reductions in service disruptions.
• Successful delivery of events and adherence to event function sheets.
• Team adherence to plans and staff training/compliance rates.

Benefits

• Work within a prestigious golf environment with clear career development opportunities.
• Professional development and support for further qualifications.
• Supportive, team-focused culture and benefits package.

To apply, please submit your CV and a short statement describing a successful operational plan you developed and implemented.

Job Types: Full-time, Permanent, Fixed term contract
Contract length: 24 months

Pay: Up to £40,000.00 per year

Benefits:

• Company pension
• On-site gym
• On-site parking
• Sick pay

Ability to commute/relocate:

• Slough SL2 4PG: reliably commute or plan to relocate before starting work (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person

Wenvoe Castle Golf Club is a prestigious private members’ parkland golf course set within the grounds of an impressive 18th‑century Mansion House in the heart of the Vale of Glamorgan. Originally laid out by James Braid and later enhanced by the C.K. Cotton design company, the course is arranged in two returning nine‑hole loops and now measures 6,514 yards from the back tees, playing to a par of 72.

Founded in 1936, the Club has hosted many notable tournaments throughout its proud history and continues to invest in enhancing the experience for members and visitors alike.

Job Overview

We are seeking a motivated and dynamic Assistant Manager as part of a succession plan for the future development of the Club. This role will support our Club Secretary, who holds the function of managing the club. The Assistant Manager role will be assist the Club Secretary to oversee day to day operations of our golf course and related facilities, with a strong focus on marketing, communications, and social media engagement.

The ideal candidate will possess strong leadership and management skills, with a focus on delivering exceptional customer service, driving revenue, and maintaining the highest standards of presentation. This role requires a highly motivated individual with experience in management, sales and marketing, team supervision, Social media and administrative functions, ensuring smooth daily operations, implementing marketing strategies, fostering a positive environment for staff and guests alike. You will work closely with the Club Secretary to promote and improve services at this private member club.

This position offers an exciting opportunity for a motivated professional to help shape the future of a prestigious golf club, playing a key role in enhancing its reputation, engagement, and overall member experience. The aim of the Club is be rated as a must play course in Wales and listed among the top parkland course in Wales

Key Responsibilities

Club Operations & Management

• Work closely with the Club Secretary, who retains responsibility for all legal and financial matters
• Assist the Club Secretary in the day‑to‑day management of the Club to ensure a safe, welcoming, and professional environment for members and guests, including:
• Effectively communicate with members, including receiving and responding to telephone or email correspondence
• Assist in Club administration, including typical Golf Club aspects such as organising and administering competitions, handicaps, matches and functions
• Assist with overseeing daily clubhouse operations, ensuring high standards of presentation and services are maintained
• Assisting with society and private functions
• Act on instructions from the Management Committee to improve and develop all aspects of the Club experience
• Provide daily updates to the Club Secretary and assist with submitting detailed written progress report to the Management Committee on a monthly basis
• Assisting the Club Secretary with stakeholder management, working closely with the Catering Team, Club House Steward, Head Greenkeeper and Club Professional
• Assisting with contractor and members liaison and coordination to support the maintenance and improvement of clubhouse facilities
• Assist with various protocols and policies in relation to catering, wellbeing, and health, safety, & environment across the clubhouse and facilities

Marketing, Membership & Communication

• Assist with develop and implementation of a marketing and communications strategy to promote:
• Membership recruitment and retention
• Open events, competitions, and social functions
• Visitor golf, societies, and corporate days
• Manage and grow the Club’s social media presence, creating engaging and relevant content
• Assist with coordination of promotions, special offers, and campaigns to increase footfall and revenue
• Assist with the website booking system and keeping the online fixture list up to date

Staff Leadership & Customer Experience

• Assist with leadership and support of clubhouse staff, including recruitment, induction, training, and performance management
• Assist with coordination of staff rotas to ensure appropriate cover during peak periods
• Handle member and visitor enquiries professionally, resolving issues promptly to ensure an exceptional experience, including referring to Club Secretary when required

About You

The ideal candidate will demonstrate a mix of the following skillsets:

• Strong organisational and administrative skills with excellent attention to detail
• Confidence using IT systems, websites, and social media platforms
• Strong communication and interpersonal skills
• Experience or interest in marketing within a leisure or sports setting
• A professional, approachable, and flexible manner
• Previous experience in a golf club, leisure, or hospitality environment is desired but not essential
• Willing to learn about golf competitions, events, and club culture

Remuneration & Benefits

• Salary: Competitive package based on experience and hours worked with potential bonus structure
• Working hours: Part time - Flexible, agreed with the Management Committee; primarily on site
• Benefits include:
• Pension scheme available
• Members’ discount card for food and beverage

Application Process

To apply, please submit:

• A covering letter outlining your motivation for the role and relevant experience
• An up‑to‑date CV

Benefits:

• Discounted or free food
• On-site parking

Work Location: In person

We are seeking an experienced and motivated Head Greenkeeper to lead our greenkeeping team and oversee the ongoing management of the golf course in line with the club’s strategic objectives. The successful candidate will play a central role in maintaining, developing, and continually improving course standards.

This is a permanent, full-time position. As a valued member of the team, you will take responsibility for the planning and implementation of the course maintenance programme, ensuring the course is consistently presented to the highest possible standard for both members and visitors. You will also contribute to future course developments and improvement projects, where strong attention to detail will be essential.

Essential Skills & Experience

• Proven experience in turf maintenance, drainage systems, and irrigation management
• Strong leadership, communication, and staff management abilities
• Competence in operating and maintaining a wide range of greenkeeping machinery
• Thorough understanding of workplace health, safety, and security procedures
• Ability to work effectively within agreed budgets
• Full UK driving licence
• NVQ Level 2/3 in Greenkeeping and Sports Turf Management
• Spraying and chainsaw certifications

Salary will be dependent on experience and qualifications and will reflect the suitability of the successful candidate.

We look forward to hearing from you.

Please send applications to Jayne Farquhar, Club Manager at administrator@inschgolfclub.co.uk.

Closing date for applications: Friday 12th June